Digital Receptionist or IVR - What is the IVR?
An IVR or "Interactive Voice Response" menu allows callers to interact with your telephone system via their telephone keypads.
The IVR Module is used to set up a menu system that will play an initial recording to callers, allow them to dial an option or an extension number, and route their call to a particular location/department based upon what they dial.
For example, you could configure an inbound call to send to an IVR, so that when people call your number, they would hear a greeting that would thank them for calling and say, "If you know your party's extension number, you may dial it at any time.
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